Customer service opening hours:
Monday – Friday: 11:00 – 18:00 Eastern Time

We're a small team but we will always try our very best to answer your questions within 1-2 business days. If there's something that we have to look into a little further, please allow up to 3 business days for us to review. Any enquiries made outside of these hours or during the weekend or holidays will be promptly attended to on the next business day.

Please note that our customer service is closed on public holidays.